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Damaged sneaks

I purchased a pair of Nike huraches less than a month ago and when I went to put them on today the strap had popped. Not sure if I still have the receipt but I do have my credit card statement. What can I do?

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Was not ablt to get cash back

I paid 100.00 cash 16.56 on my debit card

Was told it was only allowed to go back on my card?

Why?

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Questions 2